Dynamics 365 for Sales
CRM app for all sales processes
With Dynamics 365 for Sales you can use built-in predictive analytics and digital intelligence to anticipate customer needs, personalise the sales process and sell more, faster. Get the most from your data. Pinpoint leading indicators and identify prospects with the greatest potential.
Focus and act on the right priorities
Take action with confidence. Derive meaningful intelligence from large amounts of complex data to deliver simple to understand, actionable insights that are in context of the customer relationship.
- Increase sales velocity by identifying prospects most likely to buy based on predictive intelligence
- Sell smarter with signals from Office 365 and Dynamics 365 that reveal relationship health and risk so you know the best action to take next
- Build trust with customers and increase opportunities by offering relevant product recommendations
- Engage your customers in more personalized, effective ways through customer intelligence
Know your customer better than they know themselves
Understand customer behavior, trends, and potential value. Your sales team will be ready to build and develop customer relationships, regardless of how customers engage with you.
- Gain insights from email interactions with your customers and know which contacts will be most receptive
- Create more high-quality leads by using sales software and social media to identify and act on buying signals
- Reveal specific information about accounts and opportunities based on email, calendar, and Dynamics 365 data
- Easily collaborate and share conversations, events, notes, and sales content with colleagues—even if they aren’t using Dynamics 365 for Sales
Spend more time selling and less time on administration
Increase revenue, boost productivity, gain key insights, and reduce costs when you automate your sales processes through a highly intuitive interface and Microsoft Office-embedded capabilities.
- Work where and how you want to, managing customers and deals using familiar, preferred tools
- Recruit, onboard, and strengthen your partner channel through deeper enablement and activation
- Work on the go—anytime, anywhere—with rich, mobile apps that provide contextual news, social data, and task flows
- Know what steps to take next to close deals faster by using process automation and a guided sales process
Create a culture that nurtures success
Accelerate your sales performance with real-time analytics based on historical data and predictive information. Inspire, onboard, coach, and motivate your team to achieve more through fun, engaging competitions.
- Get answers fast using dashboards, contextual charts, and Power BI Q&A for natural language queries
- Hit your numbers by setting goals, monitoring results, and providing feedback and coaching in real time
- Ease onboarding and align sales behavior through sales management software and interactive help and documentation
Boost productivity and increase revenue
- Increase user adoption and minimize training with rich, context-sensitive help and an intelligent, event-driven sales process that guides sellers to optimal outcomes.
- Accelerate deals with an end-to-end, immersive experience for opportunity management. Use familiar tools like Excel and Outlook for day-to-day sales activities. See the status of cases, all without the hassle of switching apps.
- Enrich account, contact, and lead data with contextual third-party firmographics, news, and compelling events for both B2B and B2C business models.
- Work on the go, even without connectivity, with modern mobile apps that provide contextual news, social data, and task flows.
- Recruit, onboard, and strengthen your partner channel through deeper enablement and activation. Give partners a quick view of interactions across opportunities, cases, and other relevant information.