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Customer Service

Distinguish your company through excellent service

Short Overview

Enable your agents to provide customers the seamless service they expect, anytime, on any channel.

Respond quickly to customer and market changes within an agile, cloud-based environment that has digital intelligence built in.

Dynamics 365 for Customer Service provides a unified platform giving your agents and customers the answers they need on the spot.

Enable your agents to provide customers the seamless service they expect, anytime, on any channel. Respond quickly to customer and market changes within an agile, cloud-based environment that has digital intelligence built in. Dynamics 365 for Customer Service provides a unified platform giving your agents and customers the answers they need on the spot.

Benefits

Help your agents succeed through a single user interface

Give your agents the tools, guidance, and data they need to resolve issues. Agents will speed resolutions and deliver a more personalized, effective level of support using service software that accesses all customer information in one place—even pulling data from systems outside customer service.

Give agents and customers answers on the spot

Access and deliver consistent answers across channels using a searchable knowledge base. Personalize content on the portal for customers and measure response impact through in-depth analytics.

Be proactive with built-in digital intelligence

Enable predictive customer service using data analytics built into your customer service software. Identify trends, anticipate opportunities, and gain invaluable insights through interactive dashboards and data visualization capabilities.

Features

Create a single, consistent service experience

You’ll ensure every customer receives a single, unified experience, even if their case is transferred between agents or across channels.

Empower agents to be more productiv

Make smarter recommendations with agent-facing bots that use contextual data about customers and your business.

Build a single source of truth and make better business decisions

Ensure customer service agents are referencing the same customer data as other departments in your company, across all business processes and apps.

Who is this for?

Small ana medium companies

Large organizations

Get a closer look at Dynamics 365 Customer Service

Book a demo

Frequently Asked Questions

    Why customers choose Dynamics 365?

    Dynamics 365 takes a new approach to business applications to help manage specific functions, as for example:

    • Sales – Increase sales and digital intelligence to help sales people stay focused and work smarter.
    • Finance – Makes ordering, selling and invoicing and reporting easier.
    • Supply chain management – Optimize operations and utilize digital intelligence to grow at your pace.

    Contact us to learn more about other Dynamics 365 applications.

    Do Dynamics 365 apps really work together seamlessly?

    With a common data model across Office 365, Power BI,, ERP (formerly Microsoft Dynamics AX / NAV), CRM and many other cloud business applications, it will be so much faster and easier than ever before to deploy and integrate solutions.This evolution eliminates historical boundaries created by business applications like CRM and ERP.

Additional Resources & Learnings